Stuart Merry, a Customer Service Technician for Crest Nicholson’s South West region has won Gold in the Customer Service of The Year category at the company’s Customer Experience Awards 2017

The annual awards, now in their 25th year, celebrate employees who deliver outstanding customer care in their roles as Sales Advisors, Site Mangers, Customer Service teams and, for the second year running, Apprentices.

The Gold award in the ‘Customer Service’ category is presented to the employee who gains the highest Customer Satisfaction scores, based on feedback from Crest Nicholson customers, and who contributes to initiatives to improve customer satisfaction.

Customer satisfaction is a key differentiator for Crest Nicholson, ensuring purchasers are supported throughout the sales and aftersales process. The Customer Service of the Year Award also gives a clear message to the wider business about the importance placed on customer service from the very top of the group.

In total, 24 employees from across the UK won awards at the event in recognition of their talent and hard work over the last twelve months. The awards ceremony was held on Wednesday 7th June at Great Fosters in Egham.

The Customer Experience Awards is a key date in the residential developer’s calendar, demonstrating the high importance placed upon quality customer service across the group. All Crest Nicholson employees receive comprehensive training in customer service and the business provides ongoing support to all colleagues to develop these vital skills. Both customer service and customer satisfaction are measured and evaluated in Crest Nicholson’s Annual Integrated Report. 

“The whole team in the Crest Nicholson South West region is committed to providing great customer service to everyone who comes through our door…”

Stuart Merry, Customer Service Technician for Crest Nicholson’s South West region, commented: “I am really proud to have won this award, it’s wonderful to be recognised for my work with customers. The whole team in the Crest Nicholson South West region is committed to providing great customer service to everyone who comes through our door, and making the buying experience seamless for all of our future residents.”

Stephen Stone, Chief Executive at Crest Nicholson, said: “We host our Customer Experience awards each year to recognise our employees’ ongoing commitment to delivering first class customer service. The event is an opportunity to celebrate the achievements, hard work and talent within our business. I would like to take this opportunity to personally thank and congratulate all our winners for their exceptional contributions to the company over the past year, setting an excellent example to their peers and the wider business.

“For the second year running, we have extended the Customer Experience Awards to our apprentices, highlighting our commitment to the development of young talent within Crest Nicholson and the importance of ensuring great customer service across the entire group.”

To find out more about Crest Nicholson, visit crestnicholson.com